When your order is dispatched, tracking details will then be sent to you. Unfortunately, due to the speed of processing, we are unable to change your delivery address after you have placed your order.
UK Orders are sent with Royal Mail via Special Delivery Tracked and Insured service. Any orders processed outside the UK may incur additional charges on-top of advertised website prices.
Please do not hesitate to get in touch. Email us at support@fixmyhdmi.co.uk and we will do our best to solve any problems.
You can cancel your order for a short period after placing it through the online store. Any money paid will be refunded upon cancellation.
Please note that we reserve the right to refuse refunds after the 30-day period where the item is not faulty.
Whilst FixMyHDMI aims to perform the Repair Services within the timeframe specified to you, the Repair Services may be subject to Events Outside Our Control, which may include waiting for new spare parts to be ordered and arrive with FixMyHDMI. In any event, all times for performance of the Repair Services are approximate only, and FixMyHDMIwill not be liable for any compensation as a result of late delivery of the Repair Services.
The following provisions apply in relation to sending your device(s) to FixMyHDMI:
The careful shipping of your device(s) to FixMyHDMI is your responsibility. If the device(s) arrive with FixMyHDMI with further damage, or is/are lost in transit, you, as the shipper shall bear full responsibility for that risk of loss.
When sending your device(s) if you choose to include separate parts you are sending these at your own risk and FixMyHDMI will not be held responsible if these parts go missing before your package is delivered to FixMyHDMI.
Please ensure the device and parts are well packaged, sealed and wrapped so there is no damage in transit.
Any device(s) shipped to you must be examined by you upon receipt. If your device(s) is/are delivered damaged, unrepaired or with further faults you must inform FixMyHDMI in writing within 3 days of receipt. If you do not inform FixMyHDMI within 3 days or receipt, FixMyHDMI shall have no liability if your device(s) is/are damaged/faulty on arrival. This does not affect your statutory rights, or any other rights under these Terms.
(a) all devices are returned by tracked and insured next day courier but this excludes Saturday and Sunday delivery.
